If you placed an order successfully through h2probeautylife.com, you will receive an email contains tracking information within 1-2 business days after the order has been shipped.

If you are anticipating the return of a repaired or replaced unit from our Repair Center, you may email a request for your tracking number at online@h2probeautylife.com. In your request, please include your name, order number, RA#, phone number, and address for reference’s sake.

While this is rare, the occasional accident can occur when an order is being shipped.
If the product has been delivered damaged on arrival, please report it to us within 14 days of delivery.

For more information, please follow the instruction on Returns and Warranty Policy page.

Orders may be cancelled at the discretion of the company. Any orders that seem suspicious or contain lack of information may be cancelled. Sometimes pricing may be falsely advertised due to system errors or pricing defaulting due to system updates. Any orders with suspicious pricing will be cancelled and any amount paid will be refunded back to the customer in whole. Unless advertised by the company through social media or directly on the company website via a banner or other advertising outlet, please check with the company about any suspicious prices before placing an order.

Most of our irons feature an auto shut off feature. The auto shut off feature will automatically turn off the heat of your iron after 40-60 minutes regardless of use or non-use. However, it does not shut off the electrical current running from your socket to the iron, and you should always remember to unplug your unit to promote the longevity of the unit, and for safety purposes.

Titanium plates are beneficial in providing even heat distribution, an exceptionally smooth glide, enhance durability, are easy to use on all hair types, prevent snagging or pulling, deliver instant heat, reduce styling time, eliminate static, reduce damage to hair, and provide your hair with a shinier finish.

H2PRO irons with digital temperature controls allow you to choose from 18 custom settings, ranging from 280 to 450 degrees Fahrenheit. You are able to choose your desired temperature within that range, and adjust the temperature as needed depending on your styling needs.

Negative ions provide a conditioning-like effect on your hair, compact the cuticle, and reduce frizz. This type of ion is typically used when you are seeking a straighter, sleeker style. Positive ions allow the hair not to be overly smoothed, open the cuticle, and create height. This type of ion is typically used when you are seeking a more voluminous style.

Keep your plates clean of residue or product build up, by wiping them regularly with a smooth, gentle cloth. It is best to wipe down your styling iron while it is still warm (but touchable). You may use a mild astringent, such as witch hazel, to wipe down the plates of your H2PRO styling iron. It is highly recommended to regularly wipe down the crevices with a q-tip to prevent product building up underneath the plates. Any cloth or q-tip used to wipe down your H2PRO tool must only be damp, and not wet. Please refrain from having too much moisture buildup underneath the plates which can cause major surge problems.

Regularly remove the back vent cap on the dryer to remove any built up hair or dust. This will keep your dryer clean, and the motor working properly.

Your iron has switched into Celsius mode, and can be switched back to Fahrenheit mode easily by following the directions below:

• Unplug the iron, then plug it back in, but do not turn it on.
• Hold down on the increase temperature button, then at the same time, hold down the power button.
• The iron’s digital display should flash an “F” and begin heating to its desired Fahrenheit temperature.

Please note, this is not a reset for any other issue, and only works to switch the iron back into Fahrenheit mode. If the iron displays any other message than the “F” or does not heat up to its maximum temperature, please contact our Customer Service Department.

Most H2PRO flat irons can be used up to 240v. However, please note our older units did not have this feature.

No, our H2PRO dryers are not considered dual or free voltage, and should only be used within the United States and Canada (or countries that use 110V to 125V).

Depending on your hair type, we recommend a general temperature range for using our products.

• Normal Hair: We recommend a temperature range of 360-380 degrees Fahrenheit.
• Coarse, Thick, Curly, or Ethnic Hair: We recommend a temperature range of 380-410 degrees Fahrenheit.
• Bleached, Chemically Treated, Damaged, or Fine Hair: We recommend a temperature below 360 degrees Fahrenheit.

Of course, you are the best judge for your hair, and should always use your own discernment when applying heat to your hair.

No, you do not need to use heat protectants with H2PRO styling tools. The amount of negative ions produced by H2PRO styling tools acts as a natural heat protectant. Because our H2PRO tools are a professional styling tool line, and due to the extremely high temperatures, we caution use of heavy products when using your unit. If you feel you need to use a heat protectant, use only a light, heat protectant such as a serum or spray is recommended. Make sure if you are using a product with your unit, you clean your unit properly to prevent product build up or damage to the unit.

Not necessarily. You should always use the proper temperature range for your hair, in order not to damage your hair with excessive heat exposure. Consult with your stylist for their recommendations on what heat level you should use on your hair, or follow our recommendations as listed above in this section.

Yes! With the temperature ranges offered on all our tools, the H2PRO brand has been externally and internally designed for all hair types and textures. As always, exercise caution in using too high of a temperature when styling your hair, and make sure you adjust your heat settings according to your hair type.

Yes, and as a matter of fact, when used correctly, a H2PRO professional tool can be safer and more beneficial to your hair than other brands found in stores. Because of the advanced technology behind our products, you will receive better styling results and achieve healthier, happier hair.

Your one (1) year limited warranty protects your H2PRO tool from any defect or problem due to workmanship from the manufacturing process ONLY. For more information, please follow the instruction on Returns and Warranty Policy Page.

Your H2PRO tool is covered for up to one (1) year from the date of purchase from us. You must possess a valid receipt in order to receive warranty coverage or to submit a warranty claim. Warranted items will be repaired or replaced at the company’s discretion.
For more information, please follow the instruction on Returns and Warranty Policy Page.

The following conditions are NOT covered under the H2PRO Standard One Year Manufacturer’s Warranty:

• Physical or internal damage caused by misuse, mishandling, or accidental damage (such as, but not limited to, dropping).
• Normal wear and tear, such as scratches on the plates, product build up, broken exterior, loose plates, etc.
• Improper use of voltage (usually pertains to use outside of the United States).
• Cord malfunction caused by pulling on the cord improperly, or excessive wrapping of the cord around the tool.
• Any physical damage to the cord.
• Tampering, modifications, or repair attempts by anyone other than the H2PRO in-house technician.
• Purchase from an unauthorized vendor. (Your consumer rights lie with the point of sale).
• Removal of any labels or serial numbers from tool.

For more information, please follow the instruction on Returns and Warranty Policy Page.

Your one (1) year limited warranty protects your H2PRO tool from any defect or problem due to workmanship from the manufacturing process ONLY. If you are within one (1) year from the date of purchase, you are covered under warranty.

For more information, please follow the instruction on Returns and Warranty Policy Page.

If you received a H2PRO tool as a gift, you must obtain a copy of a valid receipt in order to activate or claim warranty coverage. We recommend if you are purchasing a H2PRO tool as a gift, you provide the recipient with a copy of the receipt before gifting the item. Without a valid receipt at the time of warranty submission, we cannot determine if the tool is warranty coverage.

We do not provide a refund for an item not purchased directly from our company. You should contact the company you purchased from in order to discuss a refund within their set company policies.